Privacy Policy

• Data Protection Compliance
  We comply with the principles of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 when dealing with all personal data received from visitors to our website.
• Our Services
  We only hold the data necessary to provide the services and products offered through our website and to fulfil customer enquiries and requests.
• Data Usage
  Data collected is used solely for the purposes outlined in this Privacy Policy. We use personal information only where necessary for service provision, communication, and improvements.
• Data Retention
  We only hold personal data for as long as necessary. Once data is no longer required, it is securely deleted from our records.
• Data Storage
  Personal data may be securely stored on systems hosted by third-party providers, some of whom may be located outside the UK or European Economic Area (EEA). We ensure that all data transfers comply with applicable data protection laws.
• Email Communications
  We send emails related to services, updates, or offers to those customers who have opted in to receive such communications. All marketing emails will include clear information on how to unsubscribe at any time.
• Our Promise
  We do not sell, rent, or exchange your personal information with any third parties for marketing purposes.
• Data Shared with Partners
  We may share necessary technical or service-related data with trusted partners (such as payment providers or delivery companies) where needed to fulfil your requests. Any such data sharing will comply with GDPR obligations and our partners’ own privacy policies.
• Subscription Options
  If you subscribe to our communications via a partner or directly through our site, you will have clear options to control your subscription preferences and marketing consent.
• Partner Privacy Policies
  We only work with partners and service providers who maintain strong privacy policies aligned with GDPR and data protection principles.
• No Spam Policy
  In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we do not send bulk unsolicited emails ("spam"). Marketing messages are only sent to those who have opted in.
• Customer and Enquiry Communications
  We may contact existing customers or individuals who have enquired about our services regarding products or services provided directly by Lumiioo.
• Email Content
  All emails from Lumiioo will be clearly marked and will contain easy instructions on how to unsubscribe from future communications, either via an unsubscribe link or by emailing us with “Unsubscribe” in the subject line.

Contact Us
If you have any questions about our Privacy Policy or how we handle your data, please contact us at:
Email: hello@lumiioo.co.uk